At SochoMat, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.
📅 Return / Replacement Window
We offer a 3-day replacement policy from the date of delivery.
👉 If 3 days have passed since delivery, we will not be able to offer a replacement.
🔄 Replacement Policy
We only offer replacement (no refund) under the following conditions:
- You received a damaged product
- You received a wrong item
- The product has a manufacturing defect
👉 Only one-time replacement is allowed per order.
📦 Replacement Requirements
To be eligible for a replacement:
- Product must be in original packaging
- Product should be unused and undamaged (except the issue reported)
- Must include proof of purchase (order ID / receipt)
❌ Non-Eligible Cases
Replacement will not be accepted in the following cases:
- Change of mind
- Minor color/design variation
- Used or damaged by customer
- Request made after 3 days
💰 Refund Policy
❌ We do not offer refunds under normal circumstances
👉 Since products are sourced and shipped through third-party suppliers, we only provide replacement in case of damaged/incorrect items
📩 How to Request Replacement
To request a replacement:
- Email us within 3 days of delivery
- Share:
- Order ID
- Clear images/video of the product
- Issue description
📧 Email: sochomatsupport@gmail.com
👉 Our team will verify and process your request within 24–48 hours.
🚚 Return Shipping
- In approved cases, we will guide you with return instructions
- In some cases, reverse pickup may be arranged
- We recommend keeping tracking details for safety
📞 Contact Us
If you have any questions, feel free to contact us:
📧 Email: sochomatsupport@gmail.com
📞 Phone: +91 7678367354
📍 Address: E-2/45 Gali No 11, 5th Pusta Sonia Vihar, Delhi - 110090, India
By placing an order with SochoMat, you agree to this Return & Refund Policy.