At SochoMat, we aim to provide a smooth and reliable shopping experience. Please read our policy carefully before making a purchase.
📅 Return / Replacement Window
Our policy lasts 3 days from the date of delivery.
👉 If 3 days have passed, unfortunately we cannot offer a replacement or exchange.
🔄 Replacement Policy
We only offer replacement (no refund) in the following cases:
- Wrong item delivered
- Damaged product received
- Product has a manufacturing defect
👉 Only one-time replacement is allowed per order.
📦 Replacement Requirements
To be eligible for replacement:
- Product must be in original packaging
- No missing items/accessories
- Product should be unused (except for checking defect)
- Valid proof of purchase / order ID is required
👉 Orders purchased outside our official store must contact their respective seller for returns.
❌ Non-Eligible Cases
Replacement requests will not be accepted if:
- Request is made after 3 days
- Product is used or damaged by customer
- No proof of purchase is provided
- Issue is due to personal preference (color/design choice)
💰 Refund Policy
❌ We do not provide refunds
👉 As our products are sourced via third-party suppliers, we only take responsibility for damaged or incorrect items, for which replacement is provided instead of refund.
📩 How to Request Replacement
To request a replacement:
- Contact us within 3 days of delivery
- Share:
- Order ID
- Clear photos/videos of the issue
- Description of the problem
📧 Email: sochomatsupport@gmail.com
👉 Our support team will verify and respond within 24–48 hours.
🚚 Return Shipping
- Return instructions will be shared after approval
- In some cases, reverse pickup may be arranged
- We recommend keeping tracking details for safe return
📞 Contact Us
For any queries regarding returns or replacements:
📧 Email: sochomatsupport@gmail.com
📞 Phone: +91 7678367354
📍 Address: E-2/45 Gali No 11, 5th Pusta Sonia Vihar, Delhi - 110090, India
By placing an order with SochoMat, you agree to this Return & Refund Policy.